A thriving wholesale food distribution company depends on several key individuals in order to remain functional. One major role in this hierarchy is the retail manager position. Individuals holding this title have both superiors and subordinates, and they must oversee the daily operations of a specific store location, keeping the store’s productivity high and its employees and customers happy.
Here are a few crucial qualities commonly held by strong retail managers.
To be a leader of any kind you must exhibit a desire to take initiative wherever possible. Do not brush off problems, shortcomings, customer complaints, or other matters that fall under your responsibility as a store manager. Instead, approach them head-on, setting an example for your workers and sending a key message: it is never productive to pass your responsibilities off to someone else.
A natural extension of the previous section, organization is a virtue in an manager-style job position, as your organization will likely serve as a nucleus for the organization of those around you. Always wear a put-together demeanor, refraining from looking flustered, ill-prepared, or confused about daily work matters. These characteristics will not only unhinge your store’s workflow, it could possibly lead to a decline in trust from those depending on you for guidance.
Be aware of trends
As a store manager, you likely live a multifaceted life due to your many different daily responsibilities. Though your schedule can get hectic at times, be sure to set time aside to verse yourself in current retail and wholesale trends pertaining to both sales, changing customer demands, and other matters contingent on a quality shopping experience. Pass this knowledge onto your workers and foster an environment of constant learning and innovation.
No one likes to be left in the dark, and with this notion in mind, transparency is yet another virtue when living a manager’s life. One of your many jobs as a manager is to keep all of your employees in touch with store announcements, schedule changes, adaptations to product sales, and any other crucial matters that will need to be communicated quickly and on a widespread basis. Utilize social media, email blasts, and other forms of mass communication if need be. Furthermore, apply these strategies to customer communications, as a decline in customer trust will only lead to a community skepticism and subsequently a decline in sales.